Subscription Support
Support available for registered devices with an active subscription license.
Protecting you is our priority
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Squirrel Technical Assistance Center (TAC) is here to ensure you can operate with maximum operational visibility.
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*This is not a professional service. A support license is required to activate an asset subscription license.
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Severity Definitions
Severity 1
Critical: Product is down and critically affects customer production environment. No workaround yet available.
Severity 2
High: Product is impaired and customer production is up but impacted. No workaround yet available.
Severity 3
Medium: A product function has failed and customer production is not affected. Support is aware of the issue and there is a workaround available.
Severity 4
Low: Product function is not impaired and no impact to customer business. Includes feature, information, documentation, how-to and Enhancement requests from the customer.
The following support options can be accessed via the support portal.
Online Support Resources
Solve your questions online using our knowledgebase and user discussion forums.
License Keys and Upgrades
Activate license keys and download the latest software updates, App-IDs, threat, and anti-virus protection.
Online Case Management
Create, update, and manage all your cases directly online.